Delete your Leroy account

You can delete your Leroy account and your information in the Leroy app on your iPhone. Delete account appears in My Information once you have confirmed your phone number in the app.

How to delete your account in the app

1. Open the Leroy app and go to My Information.
2. Tap Delete account.
3. Read what we delete and what we keep, then tap Continue.
4. Confirm it is you: tap Send Code. The app signs you out on this phone and we text a new code to your phone number. Enter the code.
5. Type DELETE and tap Delete account.

You are signed out on this phone. Deletion starts right away, and our systems then remove the data automatically. Deleting your account cannot be undone.

What we delete

• Your saved information in My Information: your name, address and email.
• Your list of requests in My Requests on this phone.
• Your requests that no provider has bought, together with their photos. Providers can no longer buy them.
• The sign-in record for your phone number, if no other phone uses the number with Leroy.

If you use Leroy on more than one phone

One phone number can be used with Leroy on more than one phone, for example after you move to a new phone. Each phone keeps its own information and requests.

Deleting your account on one phone deletes that phone's information. The sign-in record for your phone number is deleted only when no other phone uses the number with Leroy. When deletion finishes, the app tells you which of these happened.

Information on your other phones is not deleted from here. To delete it, open Leroy on each of those phones and delete your account there. Deleting your account never deletes anyone else's information.

What we keep, and why

• Requests a provider has already bought. A request a provider has already bought stays with that provider. It is their record of the job they paid for, and the provider may use it only for that job. Deleting your account does not remove your details from that request.
• Payment records. Providers' payment records for the requests they bought are kept for accounting, tax and dispute purposes. They do not contain your name, phone number, email address or service address.
• Copies in our systems expire on their own: database backups within 35 days, technical logs within 30 days, and the processing history of a request within 90 days. Until then, the processing history may contain the details of a request.
• We keep bought requests and payment records for as long as the law and our legitimate accounting, tax and dispute needs require.

If you no longer have the app

If you can use the app, please delete your account there. If you no longer have the app, email support@leroysoftware.com from the email address you gave us, or include the phone number you used in the app, and ask us to delete your information. We may need to confirm that the information is yours before we act on your request. We will respond within 45 days.

For more about what we collect and keep, see our Privacy Policy and Terms of Service.

Leroy Software LLC
19131 Dublin Ave, Sandy, OR 97055
Email: support@leroysoftware.com