Terms of Service

Effective date: November 6, 2026

These Terms of Service ("Terms") are an agreement between you and Leroy Software LLC ("Leroy", "we", "us") and apply when you use the Leroy app. By using the app you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

What Leroy does

Leroy is an app for describing a home service you need, such as a roof repair. Leroy passes your request to independent service providers who offer that service in your area, so that they can contact you about the job.

Leroy does not:

• select, recommend or rank a provider for you;
• guarantee that any provider will contact you, or guarantee any provider's availability, licensing, prices, quality or workmanship;
• perform the work;
• arrange bookings or scheduling;
• handle payments between you and a provider.

Estimates, contracts, scheduling, payment and the work itself are agreed directly between you and the provider you choose to work with. That provider, not Leroy, is responsible for the work.

Submitting requests in the app is free for customers. Providers pay Leroy to receive requests. A provider pays only for a specific request they choose to accept, with no subscription and no upfront payment, and only that one provider receives your contact details.

Who can use Leroy

You may use Leroy only if you are at least 18 years old, you can enter into a binding agreement, and you are requesting a service at an address in the United States. You need a US mobile phone number that can receive text messages.

Your phone number and account

To submit a request you confirm your mobile phone number with a one-time code sent by text message. Your phone number identifies your account; there is no password. Keep your phone secure: anyone who has your unlocked phone can use the app as you.

Your saved information and requests are linked to the phone you used. On a different or erased phone, the app starts empty. One phone number can be used with Leroy on more than one phone, and each phone keeps its own information and requests.

Text messages

By tapping Send Code, you agree to receive a one-time text message from Leroy with your verification code. Message and data rates may apply. Message frequency: one message per request — each time you ask for a code, we send one message. Reply STOP to cancel, HELP for help, or email support@leroysoftware.com. If you opt out, you will not be able to verify your phone number or submit requests. We do not send marketing text messages. Leroy also sends the same kind of one-time verification text message to business users who confirm their phone number in the Leroy business portal, after they select Send verification code there. We do not share your phone number or your text-message consent with third parties or affiliates for marketing or promotional purposes. Providers who buy a request contact you themselves and separately; Leroy does not send those messages and they are not part of the verification-code text program. Carriers are not liable for delayed or undelivered messages.

Submitting requests

When you submit a request, you agree that:

• the information is accurate and is about a real job you want done;
• the name, phone number and email are your own, and the address is one where you are allowed to arrange the work;
• you want independent providers to contact you about the job by phone, text or email using the details in the request.

After you submit a request, you cannot change or withdraw it in the app. Deleting your account (see "Ending your use") deletes the requests no provider has bought yet. To correct something, submit a new request. To stop being contacted by a provider, tell that provider directly.

Do not include in a request, its description or its photos anything you do not want a provider to see, such as other people's personal information, payment card numbers or passwords.

Your photos and content

You keep ownership of the descriptions, answers and photos you submit. You give Leroy permission to store them, show them to you, and share them with providers as described in the Privacy Policy, so that providers can understand and quote the job. You confirm that you have the right to share them and that they do not show anything illegal or harmful.

Acceptable use

Do not:

• submit fake, test, duplicate or abusive requests, or requests on someone else's behalf without their permission;
• use someone else's phone number or email address;
• try to access another person's information, or interfere with, overload or reverse-engineer the service;
• use the app to send spam or for any unlawful purpose.

To protect the service, we limit how many codes, photos and requests can be sent. We may refuse, remove or limit requests and suspend or end access to the app if we believe these Terms are being broken.

Providers are independent

Providers are independent businesses, not employees, agents or partners of Leroy. Leroy asks providers to verify their identity, but Leroy does not check providers' licences, insurance or background, and we are not a party to any agreement between you and a provider. Before hiring a provider, check that they are right for the job, for example their licences, insurance, reviews and written estimate.

Any dispute about a job, a price, a payment or the quality of work is between you and the provider.

Ending your use

You can stop using the app at any time. To close your account, open My Information in the app, tap Delete account, confirm it is you with a new code we text to your phone, and type DELETE. This deletes your information and requests on that phone, and the requests no provider has bought are deleted together with their photos. If another phone also uses your number with Leroy, your number stays registered and that phone's information is not deleted; otherwise the sign-in record for your number is deleted too. The app tells you which of these happened. A provider that has already bought one of your requests keeps it and may use it only for that job. Closing your account cannot be undone.

If you no longer have the app, email support@leroysoftware.com, as described in the Privacy Policy. Step-by-step instructions are on our Delete your account page.

Changes to the app and these Terms

We may change, suspend or stop the app or any feature. We may update these Terms; when we do, we will change the effective date above and, if the changes are significant, tell you on this page or by other reasonable means. If you keep using the app after the change, the updated Terms apply.

Disclaimers

The app is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. To the extent the law allows, Leroy makes no promises about the app's availability or about providers, their responses or their work.

Limitation of liability

To the extent the law allows:

• Leroy is not liable for the acts or omissions of any provider, or for any loss arising from work a provider performs or fails to perform;
• Leroy is not liable for any indirect, incidental, special or consequential damages, or for lost profits, arising from your use of the app;
• Leroy's total liability to you for all claims relating to the app or these Terms is limited to the greater of US$100 or the amounts you paid Leroy in the 12 months before the claim.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

Governing law and disputes

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute between you and Leroy about the app or these Terms will be decided by the state or federal courts located in Oregon, and you and Leroy agree to the jurisdiction of those courts.

Contact us

Leroy Software LLC
19131 Dublin Ave, Sandy, OR 97055
Email: support@leroysoftware.com