Privacy Policy

Effective date: November 6, 2026

This Privacy Policy explains what information the Leroy app and our website collect, how we use it, and who we share it with. "Leroy", "we" and "us" mean Leroy Software LLC, 19131 Dublin Ave, Sandy, OR 97055.

Leroy is an app for describing a home service you need, such as a roof repair, so that independent service providers in your area can contact you about the job. Leroy is available in the United States only.

Information you give us

When you use the Leroy app, you give us:

• Contact details: your full name, mobile phone number and email address.
• Service address: street, apartment or unit, city, state and ZIP code of the place where the work is needed.
• Your request: the service you choose, your answers to the questions about the job, your description of the job and when you need it done.
• Photos you choose to add (up to 10 per request). Before a photo leaves your phone, the app resizes it and removes its embedded information, such as the location where it was taken and camera details.
• Your saved information (My Information): your name, address and email, which the app uses to fill in your next requests. You can change this information in the app at any time.

The app does not ask for access to your location, contacts, camera, microphone or full photo library. You pick photos one by one with the iOS photo picker.

Information collected automatically

• Phone verification: when you confirm your phone number, our sign-in provider records the number, that it was verified, and a sign-in session for your device.
• A random device identifier. The app creates a random code for your phone and keeps it in the iOS Keychain on this device only. It is not linked to your Apple ID or your device's hardware identifiers. We use it to keep your saved information and requests tied to the phone you used (see "Your data stays with your device" below). It is not used for advertising or tracking.
• Technical logs: when the app talks to our servers, our systems record technical details such as the time, the IP address the request came from and whether it succeeded. We use these logs to run, secure and fix the service.

The app does not contain advertising, analytics or tracking tools, and it does not track you across other companies' apps or websites. If you have chosen in your iPhone settings to share analytics with app developers, Apple may provide us with crash reports under Apple's own terms.

Information stored on your phone

The app keeps some information on your phone only: your language and appearance settings, photos you added to a request you have not submitted yet, a short record of a submission in progress (so a request is not sent twice if the connection drops; removed after at most 30 days), your sign-in session and the device identifier. Photos of an unsubmitted request are excluded from device backups.

How we use your information

We use your information to:

• verify your phone number and, if you choose, your email address;
• receive and store your requests and show them to you in My Requests;
• pass your request to independent service providers who offer the requested service in your area, as described below;
• fill in your next request with your saved information;
• protect the service against abuse, for example by limiting how many codes, uploads and requests can be sent;
• keep the service working, secure and fix problems.

We do not use your information for advertising.

How your request is shared with service providers

Leroy connects your request with independent service providers. Providers are separate businesses; they are not Leroy employees or agents.

We do not send your information to everyone. Your name, phone number, email address and service address go to only one provider: the provider who is currently taking jobs in your area for this service and who agrees to pay for your request.

1. Before a provider buys your request, providers who work in your area and offer the service you need see only a short preview: the service you need and the city, state and ZIP code. They do not see your name, phone number, email address, street address, description, answers or photos. Several providers may see this preview, but only one can buy the request.
2. When a provider buys your request, only that provider receives your full request: your name, phone number, email address, service address, description, timeframe, answers and photos. The provider can then contact you by phone, text or email about the job.

How providers pay. Providers do not pay Leroy a subscription or any money in advance. A provider pays only for a specific request they choose to accept. If no provider buys your request, no provider receives your contact details.

Once a provider has your information, the provider's own practices and privacy policy apply to how they use it. Leroy does not control what a provider does with your information after it is delivered.

Leroy does not select or recommend a provider for you, does not guarantee any provider or their work, and does not arrange bookings or payments. Estimates, contracts, scheduling and payment are between you and the provider.

Sale or sharing of your information

Providers pay Leroy for each request they choose to buy. Before a provider buys your request, we share only the service you need and the city, state and ZIP code of the job with providers. When a provider buys your request, we share your full request with that one provider only, including your name, phone number, email address and service address.

Because providers pay for requests, this may count as a "sale" or "sharing" of personal information under some US state privacy laws. If you live in a state with such a law, you have the right to opt out. To opt out, email us at support@leroysoftware.com. Passing your request to providers is how Leroy works, so after you opt out we will not pass your requests to providers, and you will not be able to use Leroy to get contacted about a job.

Other sharing

We do not share your information with advertisers or data brokers. Besides the service providers described above, we share information only:

• With companies that run our service for us. We use Amazon Web Services to host our servers and store data, to send verification codes by text message and email, and to protect the service. They process the information on our behalf.
• With Google, for the website analytics described in "Our website" below.
• When the law requires it, or when needed to protect the rights, property or safety of our customers, providers, Leroy or others.
• In a business transfer, such as a merger or sale of our company or its assets.

Text messages (SMS)

We use text messages only to send you verification codes. By tapping Send Code, you agree to receive a one-time text message from Leroy with your verification code. Message frequency: one message per request — each time you ask for a code, we send one message. We do not send marketing text messages.

Reply STOP to cancel, HELP for help, or email support@leroysoftware.com. Message and data rates may apply. If you opt out, you will not receive codes, so you will not be able to verify your phone number or submit requests until you opt back in.

Leroy also sends the same kind of one-time verification text message to business users who confirm their phone number in the Leroy business portal, after they select Send verification code there.

We do not share your phone number or your text-message consent with third parties or affiliates for marketing or promotional purposes. Providers who buy a request contact you themselves and separately; Leroy does not send those messages and they are not part of the verification-code text program. Text messages are sent to US phone numbers only.

Email

Adding and verifying an email address is optional; you can submit requests without verifying it. If you choose to verify it, we send a one-time code to that address. The email address you enter on a request is part of the request and is shared with the provider who buys it.

Your data stays with your device

Your saved information and your requests are kept together with the phone you used. If you use the app on the same phone again, including after reinstalling the app, you see your information and requests again. If you use a different or erased phone, the app starts empty, and the earlier information stays linked to the earlier phone. This means one phone number can be used with Leroy on more than one phone, and each phone has its own information and requests. We built it this way so that if your phone number is later given to someone else by your carrier, that person cannot see your information.

How long we keep information

• Your requests, including the contact details, address, answers, description and photos you sent with them, are kept with no automatic expiry. You cannot edit or withdraw a single request in the app after you submit it. If you delete your account, we delete your requests as described in "Deleting your account and data" below. We keep requests as long as we need them to provide the service, resolve disputes and meet our legal obligations.
• Your saved information (My Information) is kept until you change it, delete your account in the app, or ask us to delete it, as described below.
• Photos you uploaded but did not submit with a request are deleted automatically within about 1 to 2 days.
• Records used to prevent duplicate submissions are deleted after 30 days. Records used to limit abuse (counts of codes, uploads and requests) are deleted after at most about two months.
• Technical logs of our servers are deleted after 30 days. They record technical details such as the time and the IP address, not the contents of your requests.
• Processing history: our hosting provider keeps a processing history of each request for up to 90 days. It may contain the details of the request, such as your contact details, address and description.
• Backups of our database are kept for up to 35 days.
• Information delivered to a provider is kept by that provider under their own policies.

If you ask us to delete your information, we will delete it or remove the details that identify you, except the information described under "What we keep, and why" below, or where the law requires us to keep it.

Deleting your account and data

You can delete your account in the Leroy app. Open My Information, tap Delete account, confirm it is you with a new code we text to your phone, then type DELETE and tap Delete account. You are signed out on this phone. Deletion starts right away, and our systems then remove the data automatically.

What we delete right away:

• your saved information in My Information: your name, address and email;
• your list of requests in My Requests on this phone;
• your requests that no provider has bought, together with their photos. Providers can no longer buy them. We may keep a record that such a request existed, such as the type of service and dates, without your contact details, address, description, answers or photos.
• the sign-in record for your phone number, if no other phone uses the number with Leroy.

If you use Leroy on more than one phone. One phone number can be used with Leroy on more than one phone, for example after you move to a new phone. Deleting your account on one phone deletes that phone's information. The sign-in record for your phone number is deleted only when no other phone uses the number with Leroy, and the app tells you which of these happened. Information on your other phones is not deleted from here; open Leroy on those phones to delete it there. Deleting your account never deletes anyone else's information.

What we keep, and why:

• Requests a provider has already bought. A request a provider has already bought stays with that provider. It is their record of the job they paid for, and the provider may use it only for that job. Deleting your account does not remove your details from a request a provider has already bought.
• Payment records. Providers' payment records for the requests they bought are kept for accounting, tax and dispute purposes. They do not contain your name, phone number, email address or service address.
• We keep bought requests and payment records for as long as the law and our legitimate accounting, tax and dispute needs require.
• Copies in our systems expire on their own: database backups within 35 days, technical logs within 30 days, and the processing history of a request within 90 days. Until then, the processing history may contain the details of a request.

Deleting your account cannot be undone. If you use Leroy again later, the app starts empty and your deleted information is not restored.

If you no longer have the app. If you can use the app, please delete your account there. If you no longer have the app, email support@leroysoftware.com from the email address you gave us, or include the phone number you used in the app, and ask us to delete your information. We may need to confirm that the information is yours before we act on your request. We will respond within 45 days.

Step-by-step instructions are also on our Delete your account page.

Your choices and rights

• You can view and change your saved information (name, address, email) in My Information at any time.
• Verifying your email is optional.
• You can stop text messages by replying STOP (see above).

You can delete your account in the app, as described in "Deleting your account and data" above. The app does not currently offer a button to download a copy of your data. To ask us to access, correct or delete your information, or to get a copy of it, email support@leroysoftware.com from the email address you gave us, or include the phone number you use in the app. We may need to confirm that the information is yours before we act on your request. We will respond within 45 days. Information already delivered to a provider is held by that provider; contact them directly about it.

Your rights under US state privacy laws

If you live in a state with a consumer privacy law, such as Oregon, California, Colorado or Virginia, you may have the right to:

• know what personal information we have about you and get a copy of it;
• correct it;
• delete it;
• opt out of the sale or sharing of your personal information (see "Sale or sharing of your information" above);
• not be treated differently because you used these rights.

To use these rights, email support@leroysoftware.com as described above. If we turn down your request, you can appeal by replying to our email.

Our website

Our website, leroysoftware.com, uses Google Analytics, a service from Google. Google Analytics uses cookies and similar technology to collect information such as the pages you view, the site you came from, your browser and device type, and your approximate location based on your IP address. We use this information to understand how people use our website. Google handles this information under its own privacy policy; see how Google uses information from sites that use its services. The website also loads fonts from Google Fonts, so your browser connects to Google to get them.

You can stop Google Analytics by blocking or deleting cookies in your browser settings, or by installing the Google Analytics opt-out browser add-on. The pages with our Privacy Policy, Terms of Service and account deletion instructions do not use Google Analytics or Google Fonts. The website does not ask for or receive the information you give in the Leroy app.

Security

We protect your information with measures such as encrypted connections, encrypted storage, private photo storage that providers can open only through short-lived links after they buy your request, and limits on how often codes and requests can be sent. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Leroy is not intended for anyone under 18, and we do not knowingly collect information from children under 13. If you believe a child has given us information, contact us at support@leroysoftware.com.

Changes to this policy

We may update this Privacy Policy. When we do, we will change the effective date above. If the changes are significant, we will also tell you on this page or by other reasonable means.

Contact us

Leroy Software LLC
19131 Dublin Ave, Sandy, OR 97055
Email: support@leroysoftware.com